Access to service is disrupted

Incident Report for Plume Opensync

Resolved

This incident has been resolved.
Posted Apr 01, 2026 - 11:12 UTC

Investigating

Service access has been disrupted since 2026-03-25 05:15:16. Users might experience trouble accessing the mobile app and backend support tools used for monitoring and onboarding. Plume's engineering team is investigating the issue and working on a correction.
Posted Mar 25, 2026 - 05:43 UTC
This incident affected: Onboarding Services Network Connectivity (Onboarding - Subscriber cloud controller).